Terms & Conditions
This web site and the related web sites contained herein (collectively, the “Site”) make available information on hotels, resorts, and other transient stay facilities (each a “Property”) owned, managed or franchised by the Panoramic Universal Ltd. and/or its subsidiaries and affiliates (collectively, “PUL
”), and other travel related or consumer goods and services. The Site, and the services of each of its modules, is offered exclusively by PUL
and/or its various third party providers and distributors.
The terms and conditions set out below (“Conditions”) apply to your use of the Site including the use of the information services offered on the Site.
In accessing, using, viewing, transmitting, caching or storing this Site or any of its services, functions, materials, or contents, you shall be deemed to have agreed to each and all the Conditions and notices in this Site without modification. Further, you agree to be bound by these Conditions so please carefully read this section before proceeding. If you do not accept these Conditions, you must refrain from using the Site. These Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site.
The Site makes available information relating to hotels and resorts owned or managed by the PUL
, a company constituted under the laws of India, and its subsidiaries, controlled entities, affiliates and related parties belonging to PUL
or being operated or managed by PUL
The Site contains the name, trade and service marks, logos, devices and other valuable trade and service marks owned by PUL
or licensed to PUL
to distinguish its services and products (collectively referred to as “PUL
Intellectual Property”. PUL
Intellectual Property is protected from copying and simulation under national and international laws and may not be reproduced, copied or otherwise used in any manner whatsoever, on any material whether tangible or intangible, without the express prior written permission and consent of PUL
. Without limitation, you must not use any of the said trade or service marks, either alone or in conjunction or combination or variation with other trade and service marks, logos and devices:
In or as the whole or part of your own trademarks;
In connection with activities, products or services which are not undertaken or provided by PUL
The Site, including each of its modules, is the copyrighted property of PUL
and/or its various third party providers and distributors. The information, text, graphics, images, photographs, videos, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by PUL
or licensed by PUL
and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of PUL
Without limitation you may not, without such approval from PUL
, create derivative works from any part of the Site or commercialise any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party. Unauthorized use of the Site and/or the materials contained on the Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.
4. Your use
The Site is for your personal non-commercial use and the Information may be downloaded or printed by you solely for that purpose. You may use the Site, only if you are at least 18 (eighteen) years of age and can enter into binding contracts (the Site is not available for use by minors). You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of the Site by you and anyone using your password and login information. The right to use the Information is a license only, not a transfer of title, and is subject to the following restrictions:
The information may not be used for any commercial purpose or public display, performance, sale or rental;
No copyright or other proprietary notices may be removed:
The information may not be transferred to another person;
Software may not be interfered with in any manner;
Every person downloading, reproducing or otherwise using the Information must prevent any unauthorized copying of the Information;
You will only use the information for lawful purposes and in accordance with these Conditions.
In addition, you agree that you will not use robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior written consent of PUL
(such content is deemed given for standard search engine technology employed by internet search web sites to direct internet users to the Site).
strives to ensure that the information is accurate and reliable. You accept that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site is general information and is not in the nature of advice.
You also accept that all the Information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon Information and the Site or any other material accessed through the Site including via any Linked Web Site.
seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, PUL
does not make or give any representation or warranty (express or implied) of any kind as to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose.
In particular PUL
does not warrant that:
The Information or any other material accessed through the Site including via any Linked Web Site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or
Your access to Information or any other material accessed through the Site including via any Linked Web Site will be uninterrupted, timely or secure.
is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material.
may from time to time update, modify or add to the Information, including these Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to these Conditions.
does not guarantee that the Site will operate continuously or without interruption or be error free. PUL
may suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.
6. Liability Disclaimer & Exclusion
In no event shall PUL
be responsible for any direct, indirect, special, incidental or consequential loss or damage, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of:
Your use of the Site or any Linked Web Site; or Your use of or reliance on Information or any other material accessed through the Site including via any Linked Web Site including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information.
These Conditions do not purport to exclude liability arising by any applicable law if, and to the extent, such liability cannot be lawfully excluded, however, to the extent permitted by law, all warranties, terms or conditions which would otherwise be implied into these Conditions are hereby excluded.
Where applicable law implies any warranty, term or condition, and that law prohibits exclusion or modification of any such warranty, term or condition, then the liability of PUL
shall include liability for any breach of such warranty, term or condition but, to the extent permitted by law, the remedy for such breach will be limited as follows:
If the breach related to services the remedy will be limited to the supply of the services again or payment of the cost of having the services supplied again; and
The limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability or any other basis even if we have been advised of the possibility of such damage.
If you are dissatisfied with the use of the Site, or any of the products, services, members, suppliers and/ or buyer offered in connection therewith or associated. Therewith, as the case may be, your sole and exclusive remedy shall be to discontinue use of the Site.
7. Specific Warnings
You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you.
You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, corrupted data, worms, other instructions or design that would erase data or programming or cause the Site or any equipment or system to become inoperable or incapable of being used in the full manner for which it was designed, or be subjected to malicious computer code, computer program routine or process or other forms of interference which may damage your computer system. Without limitation, you are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. For the removal of doubt, PUL
does not accept responsibility for any interference or damage to your computer system which arises in connection with your use of the Site or any Linked Web Site.
does not guarantee or warrant that any material available for downloading from the Site or any Linked Web Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements for accuracy of data input and output.
You must ensure that any information which you provide to PUL
is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of PUL
or the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any PUL
system, data or information.
8. Linked Websites
The Site may contain links to other web sites (“Linked Web Sites”). Those links are provided for convenience only. PUL
provides such links solely as a convenience to you and for information purposes only. PUL
has not reviewed all of the information on these other websites.
You acknowledge and agree that PUL
does not have any control over the content or availability of Linked Web Sites and accepts no responsibility for the content, privacy practices or any other aspect of Linked Web Sites.
Links with Linked Web Sites should not be construed as an endorsement, approval or recommendation by PUL
of the owners or operators of those Linked Web Sites, or of any information, graphics, materials, products or services referred to or contained on those Linked Web Sites, unless and then only to the extent expressly stipulated to the contrary. If you decide to access the Linked Web Sites, you do so at your own risk.
9. Hotel reservations
The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose.
You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in accordance with such Conditions. You agree to supervise all usage by minors of this Site under your name or account. You also warrant that all information supplied by you or members of your household in using this Site is true and accurate and without limitation, or any false or fraudulent reservations.
You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorized by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all moneys due under such terms or conditions.
The Site contains details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by PUL
Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.
You agree that you will make only legitimate reservations in good faith for use by you and your invited guests only, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party web sites or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand.
No contract will subsist between you and PUL
or any of its affiliates in respect of any services or products offered through the Site unless and until PUL
accepts your order by email or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site.
You undertake that all details you provide to in connection with any services or products which may be offered by PUL
on the Site (including hotel room reservations) will be correct and, where applicable, the credit card/debit card/ cash card/internet banking which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. PUL
reserves the right to obtain validation of your credit card/debit card/ cash card/internet banking details before providing you with any services or products.
10. Termination of Access
If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you.
Otherwise access to the Site may be terminated at any time by PUL
The provisions of these Conditions excluding, limiting and disclaiming the liability of PUL
will nevertheless survive any such termination.
You agree to indemnify and defend and hold PUL
and our subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. PUL
failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.
With respect to all communications made to PUL
on or through the Site including, without limitation, feedback, questions, comments and suggestions (the “Communications”): (a) no right of confidentiality shall apply to the Communications and PUL
shall have no obligation to protect the Communications from disclosure; (b) PUL
shall be free to reproduce, use, disclose and distribute the Communications to others; and (c) PUL
shall be free to use any ideas, concepts, know how or techniques contained in the Communications for any purpose whatsoever, including, without limitation, the development, production and marketing of products and services that incorporate such information.
does not accept any liability for any failure by PUL
to comply with these Conditions where such failure is due to circumstances beyond its reasonable control or as a result of any event of force majeure like acts of god, fire, wars, sabotage, civil unrest, labour unrest, action of Statutory Authorities or local or Central Governments, change in Laws, Rules and Regulations, affecting the performance of PUL
waives any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.
You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.
respects the privacy of the users of this Site. Your use of the Site is subject to PUL
15. Governing Law
Substantive laws of the Republic of India.
Exclusive jurisdiction of the Courts in Mumbai.
Any disputes arising out of or related to the Site shall be governed by and construed and enforced in accordance with, the laws of, India. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation this paragraph. All disputes and causes of action arising out of or connected with the Site, shall be resolved individually by PUL
, without resort to any form of class action.
16. Payment Terms & Conditions
|Period Prior to Expected Arrival
An advance payment of 50% of the value of booking must be made at the time of booking to reserve your room.
A confirmation voucher would only be released post 100% payment is received.100% payments should be made 4 days prior to check-in, failing which booking/s will stand cancelled without any prior notice.
No show(s) will be subject to 100% retention charge.
Amendments and changes to booking will be subject to rate policies or Terms & Conditions mentioned on confirmation voucher/email.
17. Child Policy
Child above 5 yrs will be charged as per the child rate policy.
Check in / out Policy :
Check in : (As per the unit mentioned in individual voucher)
Check out : (As per the unit mentioned in individual voucher)
Early Check In and late Check-out are subject to availability and there may be additional charges and taxes applicable.
For guaranteed early check-in, reservation needs to be made starting from the previous night.
For guaranteed Late check-out, reservation needs to be made for a extra night.
All check out prior to date agreed/ confirmed at the time of reservation will be subject to a one nights charge.
Amendments and changes to booking will be subject to rate policies or Terms & Condition mentioned on confirmation voucher/email.
18. Refund Policy
Refund amount will be ascertained as per cancellation policy and refund will be paid to the customer within 20 working days after getting approval of the management of PUL
. The amount of Refund will be paid either through cheque or NEFT.
Amendments and changes to booking will be subject to rate policies or terms & condition mentioned on confirmation voucher/email.
19. Travel Destinations
Travel to certain destinations may involve greater risk than others. PUL
urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the India Government prior to booking travel to destinations. PUL
does not represent or warrant that travel to, or accommodations in, destinations where services are offered via this site is advisable or without risk, and is not liable for damages or losses that may result from travel to, or staying in, such destinations.
20. Advertising Disclosure, Accuracy
The descriptions posted on our product pages are the representations of our suppliers. The Site may contain technical inaccuracies or typographical errors or omissions. PUL
is not responsible for typographical, pricing, information, advertising or shipping errors. Advertised prices and available quantities or services are subject to change without notice. PUL
reserves the right to make changes, corrections and/or improvements to the Site, and to the products or services and programs described in such information, at any time without notice.
21. Return to Site
To return to the Site, click where indicated. By doing so, you acknowledge that you read, understood and accepted these Conditions.